How to Fix My WiFi Not Working

A WiFi connection that drops or refuses to load pages is frustrating — but most causes are simple to fix. Work through these steps in order.

Likely causes

• Router needs a restart
• Corrupted saved network password
• ISP outage in your area
• IP address conflict on your network
• Interference from other devices or networks
• Outdated router firmware

Step-by-step fix

1. 1
   Restart your router

   Unplug the power cable from your router, wait 30 seconds, then plug it back in. Wait 2 minutes before testing.

2. 2
   Forget and reconnect to the network

   On your device go to Wi-Fi settings, tap the network name, select "Forget". Then reconnect and re-enter your password.

3. 3
   Check for an ISP outage

   Visit your provider's status page (BT, Sky, Virgin Media, etc.) or check Downdetector.co.uk for your area.

4. 4
   Run the network troubleshooter

   Windows: Settings → System → Troubleshoot → Internet connections. Mac: Wireless Diagnostics via Spotlight search.

5. 5
   Renew your IP address

   Windows: open Command Prompt and run "ipconfig /release" then "ipconfig /renew". This fixes many IP conflict issues.

6. 6
   Update your router firmware

   Log into your router admin panel (usually 192.168.1.1) and check for firmware updates under Settings or Administration.

Frequently asked questions

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