How to Fix a Printer That Won't Print

Most printer problems are software issues rather than hardware failures. Work through these steps before buying a new printer.

Likely causes

• Print queue stuck or corrupted
• Printer set as offline in Windows
• Out of ink or toner
• Paper jam (even a small one)
• Outdated or corrupt printer driver
• USB or wireless connection lost

Step-by-step fix

1. 1
   Check the printer display

   Most printers show an error code or message. Note it and look it up on the manufacturer's support site.

2. 2
   Clear the print queue

   Go to Settings → Bluetooth & devices → Printers & scanners → click your printer → Open print queue → cancel all documents.

3. 3
   Set the printer as default and online

   In Printers & scanners, click the printer → Set as default. Also right-click the printer in the queue and ensure "Use Printer Offline" is NOT ticked.

4. 4
   Restart the Print Spooler

   Search "Services" in Windows → find "Print Spooler" → right-click → Restart.

5. 5
   Check ink and paper

   Even if the cartridge has some ink, low levels can prevent printing. Check for paper jams — even a small torn piece can stop printing entirely.

6. 6
   Reinstall the printer driver

   Remove the printer from Windows, download the latest driver from the manufacturer's website, and reinstall.

Frequently asked questions

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