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How Credit Scores Work in the UK โ€” Explained

Disclaimer: This guide is for general information only and does not constitute financial advice. Always consult MoneyHelper or an FCA-regulated adviser before making financial decisions.

Credit scores in the UK can seem mysterious. This guide explains exactly how they are calculated, who uses them, and what the numbers actually mean.

Likely causes

  • Different agencies use different scales and methods
  • Lenders may check one, two, or all three agencies
  • Your score varies between agencies
  • The score you see is not always the score a lender sees

Step-by-step fix

  1. 1
    Understand the three credit reference agencies

    In the UK, the three main CRAs are Experian (scores 0-999), Equifax (0-1000), and TransUnion (0-710). Each collects data independently and uses its own scoring model.

  2. 2
    Understand what data they collect

    CRAs collect: payment history on all credit agreements, your current and previous addresses, electoral roll registration, CCJs and bankruptcies, and credit applications (searches).

  3. 3
    Understand that lenders use their own criteria

    The score shown by free services is an indicator, not the exact number a lender uses. Each lender applies its own internal scoring model on top of CRA data.

  4. 4
    Know what a good score looks like

    Experian: 881-960 = Good, 961-999 = Excellent. TransUnion: 604-627 = Good, 628-710 = Excellent. Equifax: 531-670 = Good, 671-1000 = Excellent.

  5. 5
    Understand the 6-year cycle

    All information on your credit file โ€” both positive and negative โ€” is retained for 6 years. This includes account histories, missed payments, and defaults.

Frequently asked questions

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