How to Fix TikTok Not Working

TikTok not working is usually down to a connection issue, an outdated app, or a cache problem.

Likely causes

• Poor internet connection — TikTok needs a solid connection to stream video
• TikTok server outage
• Outdated app version
• Too much cached data
• Insufficient phone storage

Step-by-step fix

1. 1
   Check your internet speed

   TikTok requires at least 4Mbps for smooth video. Run a speed test at fast.com.

2. 2
   Force close and restart TikTok

   Close the app completely and reopen it. This clears temporary errors.

3. 3
   Clear TikTok cache

   Inside TikTok: Profile → menu (three lines) → Settings and Privacy → Cache & Cellular Data → Clear Cache.

4. 4
   Update TikTok

   Check the App Store or Google Play for updates and install the latest version.

5. 5
   Check TikTok's server status

   Visit downdetector.co.uk/status/tiktok for live reports.

6. 6
   Uninstall and reinstall TikTok

   Delete the app and reinstall from the store. Your account and data are stored on TikTok's servers, not your phone.

Frequently asked questions

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